FSBL Policies and Procedures

FSBL is committed to transparency in our operations and services. These policies and helpful links give you further information about us and how we operate.

Statutory Policies in the Public Domain

Procedures for Approved Centres

The following FSBL policies and procedures are made available to all approved centres:

  • Access to Fair Assessment Policy and Procedures
  • Appeals Policy and Procedure
  • Complaints Policy and Procedure
  • Centre Withdrawal Policy
  • Certification Policy and Procedure
  • Communication and Co-operation Policy and Procedures
  • Conflicts of Interest Policy
  • Fees and Charges Policy
  • Invoicing Policy
  • Malpractice and Maladministration Policy
  • Regulations for the Conduct of External Assessments
  • Sanctions Policy
  • Withdrawal of Qualifications and Units

Pricing and Fees Structure

To access the up-to-date fees and pricing structure, please click here.

Please note that the published fees are standard.

Policies and Procedures for Registered Learners

The following policies and procedures will be made available to all registered learners:

  • Appeals Policy and Procedure
  • Complaints Policy and Procedure
  • Certification Policy and Procedure
  • Whistleblowing Policy

If for any reason you do not have access to these policies, please contact us.